Our Customer Retention Appraisals determine customer satisfaction, retention probability and up sell potential. We will talk to your existing customers and ask both qualitative and quantitative questions designed to identify which step in the customer lifecycle impacts your ability to retain the customer.
Armed with these insights, you will be able to resolve customer issues before they leave you for another provider. The information collected from Customer Retention Appraisals will allow you to identify gaps in your processes and implement changes to reduce customer churn.
The feedback from these surveys is beneficial not only to Sales, but to Marketing, Product Management, Pricing and Customer Care.