Most dissatisfied customers never say anything; they just stop purchasing from you. We help you create a Retention Strategy that identifies where your churn occurs and implement strategies to stop the loss.
We help you devise a retention strategy by analyzing data about your historical results to identify your strengths and weaknesses. We review Marketing, Pricing, Product Development, Compensation and Incentives Programs; then determine strategic levers to improve your retention results.
We design strategies targeted to your greatest risk areas and develop tactics to proactively address those customers before they become a loss. Our customer retention strategies focus on measurement and accountability to motivate your sales force to work as hard at retaining customers as they do at acquiring new ones.